Changes to Orders

Changes to Orders

Once you place an order at pelicanstoneimage.com, there is a limited period of time before your order is fully processed that you will be able to cancel your order. Unfortunately, because of our automated process, any requests to change an order must be submitted before the item has entered production. From the moment the order has processed, you have until the next production upload to hold the order. Production uploads occur every hour, Monday through Friday. 

We can put an order on hold which prevents it from being ordered and put into production but you must contact customer service ASAP. Once the change is made, the order is taken off hold and put back into the system. If it is passed the production time and is already ‘Being Fulfilled’, it is too late to put it on hold. Once an order has entered production, it is going to be decorated and we are no longer able to edit the order. 

For assistance, please call a Customer Assistance representative at 501-658-6709.

  • Holiday Shipping
  • Ordering & Payments