Order & Shipping Status

Order Status

We will send an email confirming the details of your order and the shipping method.

You may check your order status through the Order History area of My Account or the Track Your Orders option. You can also contact a Customer Assistance representative at 501-658-6709. Your Order History lists the current status of pending orders.

Our Customer Assistance hours of operation are:
Monday–Friday, 9 AM–6 PM

All hours are Central Standard Time

Shipping Status

If you have a registered account with pelicanstoneimage.com, it is easy to check the status of your orders. Simply go to Order History under Order Information. From there, click on any order number for its complete order details, including its tracking number. Clicking on the tracking number takes you directly to the shipping carrier's website, where you can follow the progress of your shipment(s).

If you do not have a pelicanstoneimage.com account yet, set one up under My Account. You also can track an order by entering your order number and billing ZIP code under Check Order.